FAQs
Frequently Asked Questions
What are your business hours?
We are open Monday - Friday from 9:00am to 4:00pm CST. We are closed on Saturdays and Sundays and most major holidays.
What is your return policy?
All of our products are 100% guaranteed for life. Always have been. If for any reason you do not like or want the products you order, we will refund you in full. We ask that you return the products to us that you want refunded. Upon receiving the products back in our warehouse, we will provide a full refund.
Do you have any social media sites?
Yes. We have pages on LinkedIn, Facebook, Instagram, and YouTube. We would love for you to follow us on our media sites. You can click on the icons at the footer of this website to see our pages.
Do you offer Certificates of Conformity?
Yes. If you request COCs with your order, we will provide them for free in your package.
Do you ship globally?
Yes. All of our products can be shipped anywhere in the world.
Can you ship pallet orders?
Yes. We use an online trucking system company who bids on the cheapest freight from our warehouse to your door.
What freight carriers do you use?
If you order on our website, you will have the option to choose FedEx or UPS services.
Can I speak with a rep?
Absolutely. Always feel free to call us with any questions you may have regarding our products and we will walk you through it. 972-542-2400
Do you have instructional videos for your products?
Yes. You can find videos on our product pages or on YouTube at Jet Stream Aviation Products Inc - YouTube
Is it safe to use household cleaners or detergents on my aircraft?
No. Household products can be caustic and may cause damage to aircraft exterior and interior surfaces.
How can I avoid damaging my windscreen and windows?
Never wash your windscreen or windows with household soaps, water, and wash brushes. Avoid using household window cleaners because they contain chemicals that can craze plastic transparencies.
Do aircraft really need to be polished and waxed?
Yes. Aircraft surfaces need regular protection and polishing. Like any painted surface, when exposed to UV, acid rain, bugs, etc., painted surfaces can become dull and oxidized without periodic polishing.
Are automotive products safe on my aircraft?
Automotive paint and aircraft paint are different. Products that are not made specifically for use on aircraft could have negative effects on aircraft surfaces.
How long will polish or wax last on my aircraft?
Longevity will depend on the number of flight hours, flying conditions, what cleaners are used, and whether the aircraft is hangered or not. Depending on those variables, a multi-polymer wax can protect for at least 3-6 months while waxes containing ceramic can protect for up to 12 months.
Can I apply polish to my aircraft after painting?
Yes. A good rule of thumb is to wait 30 days after painting since different paints cure at different rates.
Can I use Jet Stream Aviation Products on my fabric aircraft?
Almost every product sold by Jet Stream Aviation Products is safe for use on fabric aircraft. Our Pbs De-ice Boot System and Metal Polishing System products should never be used on the skin of a fabric aircraft.